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Monthly Archives: January 2013
Crocs: Retail Innovator of the Year
In 2002, the Crocs shoe/sandal became an overnight phenomen. Few thought the firm would progress beyond fad status. It certainly has. As described by the National Retail Federation: “From innovative sustainability practices that reduce waste to giving back to the … Continue reading
Are You a Stressed Out Shopper? How’s This Approach?
It can be a noisy, hectic world out there. So, what do you think of this idea from Great Britain’s Selfridges? As reported by Fast Company: “Step into Selfridges at the moment, and you won’t have to deal with the usual barrage … Continue reading
Posted in Global Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Video Clips (non-career)
Tagged customer expectations, customer loyalty, customer service, department store, experiential retailing, Fast Company, global, Great Britain, opportunity, Selfridges, shoppers, shopping, success, video
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eBay: Expanding Its Multi-Channel Efforts
eBay is well known for its online retail prowess. As the company notes: “With more than 100 million active users globally, eBay is the world’s largest online marketplace, where practically anyone can buy and sell practically anything. Founded in 1995, … Continue reading
