Tag Archives: trust

Using Social Media to Enhance Customer Service

Posted on June 16, 2013 by bermanevansretail

Check out this infographic to see how social media may be used as a customer service tool.    

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , | 1 Comment

Lessons on Social Media Behavior

Posted on May 1, 2013 by bermanevansretail

I recently gave a talk about how to be more careful online — especially with social media. More and more, identity theft, invasion of one’s privacy, and other forms of online misbehavior have been occurring. Whether it involves Twitter, the … Continue reading →

Posted in Online Retailing, Part 7: Communicating with the Customer, Privacy and Identity Theft Issues, Social Media and Retailing, Video Clips (non-career) | Tagged , , , , , , , , , | Leave a comment

Inc.’s List of the Most Audacious Entrepreneurs

Posted on April 25, 2013 by bermanevansretail

Being a successful entrepreneur is tough — and it requires a lot of hard work and persistence. This year Inc. published a very interesting — and fun — “Most Audacious” entrepreneurs’ list, noting that: “Starting a company from scratch is, … Continue reading →

Posted in Career Useful Information, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 8: Putting It All Together | Tagged , , , , , , , , , , , | Leave a comment