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Tag Archives: telecommunications
Australia’s Telstra: Focusing on Employee Empowerment
Telstra, an Australian-based global firm, is a technology-driven telecommunications company with a number of retail stores. It recognizes the importance of store managers and empowers them accordingly. The focus is on customer service.
Posted in Career Video Clips, Careers in Retailing, Global Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business
Tagged Australia, customer expectations, customer service, employee empowerment, employee loyalty, experiential retailing, mobile media, retail, telecommunications, Telstra, video
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