Australia’s Telstra: Focusing on Employee Empowerment | Retailing: From A to Z

Australia’s Telstra: Focusing on Employee Empowerment

Posted on September 21, 2012 by bermanevansretail

Telstra, an Australian-based global firm, is a technology-driven telecommunications company with a number of retail stores. It recognizes the importance of store managers and empowers them accordingly. The focus is on customer service.

This entry was posted in Career Video Clips, Careers in Retailing, Global Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business and tagged Australia, customer expectations, customer service, employee empowerment, employee loyalty, experiential retailing, mobile media, retail, telecommunications, Telstra, video. Bookmark the permalink.

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