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Tag Archives: ethics
Car Renters Beware!
Car rental agencies generate a lot of profits from the supplemental insurance coverage offered to customers. In some instances, this insurance is marketing aggressively — some would say too aggressively. According to a recent New York Times story by Tara … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Privacy and Identity Theft Issues
Tagged bad behavior, car rental, competition, complaints, customer expectations, Dollar, ethics, Hertz, insurance, lawsuit, pricing, promotion, Thrifty, trust
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Crocs: Retail Innovator of the Year
In 2002, the Crocs shoe/sandal became an overnight phenomen. Few thought the firm would progress beyond fad status. It certainly has. As described by the National Retail Federation: “From innovative sustainability practices that reduce waste to giving back to the … Continue reading
Objections to Wal-Mart’s Price Comparison Ads
We know that Wal-Mart is already the most dominant retailer on the planet. So, competitors get particularly upset when they believe that Wal-Mart is involved with unfair trade practices. A case in point is Wal-Mart’s recent use of price comparison … Continue reading
Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Video Clips (non-career)
Tagged advertising, bad behavior, Bed Bath & Beyond, Best Buy, competition, ethics, multichannel, pricing, promotion, shopping, Toys "R" Us, trust, video, Wal-Mart
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