Tag Archives: customer expectations

Holiday Return Fraud Is Billions of Dollars

Posted on December 10, 2013 by bermanevansretail

As we have noted before, customer fraud is a multi-billion headache for retailers. And return fraud is an especially tough issue with which to deal.  Just for the 2013 holiday shopping season, it is estimated that by the National Retail … Continue reading →

Posted in Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , | 1 Comment

Macy’s Increases Its Merchandise Offerings for Hispanics

Posted on December 6, 2013 by bermanevansretail

There are about 54 million Hispanics in the United States — and growing, which makes this diverse group of people a key market for retailers. In summarizing U.S. census data, AHAA reports:  “The  Hispanic population of the United States is the nation’s … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , , | Leave a comment

The Henry Stewart Talks Series on Strategic Retail Planning

Posted on December 4, 2013 by bermanevansretail

Henry Stewart Talks just published a new series of talks in a series entitled “Planning and Implementing a Retail Strategy.” There are nine presentations in this series — that are in an audio format with an accompanying PowerPoint show. Click … Continue reading →

Posted in Part 1: Overview/Planning | Tagged , , , , , , , | 1 Comment