Tag Archives: customer theft

Holiday Return Fraud Is Billions of Dollars

As we have noted before, customer fraud is a multi-billion headache for retailers. And return fraud is an especially tough issue with which to deal.  Just for the 2013 holiday shopping season, it is estimated that by the National Retail … Continue reading

Posted in Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , | 1 Comment

What Is Sweethearting — And Why Is It Bad for Retailers?

Retailers already have enough to worry about in trying to improve their bottom lines. Now, a new term is entering the vernicular: sweethearting. According to Andrew Wren of Wren Solutions, in an article for Chain Store Age: “It’s no secret in … Continue reading

Posted in Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Privacy and Identity Theft Issues | Tagged , , , | Leave a comment