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The Popularity of U.S. Pizzerias and Italian Restaurants
Posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged competition, customer expectations, global, infographic, Italian restaurant, merchandising, opportunity, pizzeria, planning, popularity, retail analytics, success, United States
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What Do Container Store, Costco, and Whole Foods Have in Common? (Besides Their Success)
While the national debate about the minimum wage still rages (see 1) — and many retailers oppose any increase, some retail chains have gained a competitive edge through higher wages. They believe that happy employees mean happy customers. Three such retailers are Container Store, Costco, and Whole Foods.
As reported by Jolie Lee for USA Today:
“Container Store employees make on average nearly $50,000 a year, CEO Kip Tindell says. That’s more than double the $23,690 average national salary ($11.39 per hour) of a retail sales worker, according to 2013 data from the Bureau of Labor Statistics. Even by paying employees a higher salary, the Container Store is able to make money,Tindell told Business Insider. He says that he believes a great employee is three times more productive than just a good employee. ‘You can pay them twice as much and still save, since you get three times the productivity at two times the cost,’ Tindell, who is also the incoming chairman of the National Retail Federation, said in the interview.”
“Costco employees start at $11.50 per hour and make $21 per hour on average, well above the national average. In 2013, Whole Foods paid its employees $18.89 per hour or $39,289 a year.”
Click the image to read more.
Photo: Richard Drew, AP
Posted in Career Useful Information, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business
Tagged best, career, competition, Container Store, Costco, customer expectations, customer service, employees, salary, strategy, success, trust, wages, Whole Foods
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Will Weak Wages Impact Holiday Shopping?
Although the U.S. unemployment rate has come down in the years following the Great Recession, wages have not really bounced back in real terms (taking inflation into account). And, according to the Bureau of Labor Statistics, the gap between the haves and have nots has steadily increased. This is NOT good news for retailers who appeal to middle-income consumers, as well as those selling non-necessities, as they gear up for the peak 2014 holiday shopping season.
As reported by for the New York Times:
“The typical American family makes less than the typical family did 15 years ago, a statement that hadn’t previously been true since the Great Depression. Even as the unemployment rate has fallen in the last few years, wage growth has remained mediocre. Last week’s jobs report offered the latest evidence: The jobless rate fell below 6 percent, yet hourly pay has risen just 2 percent over the last year, not much faster than inflation. The combination has puzzled economists and frustrated workers.”
“The great wage slowdown, or the end of it, will help set the tone for American life in the coming decade. It has already done so in the century’s first 15 years, causing widespread unhappiness with the country’s direction and leading voters to shift partisan directions multiple times. The political turmoil isn’t likely to end until the economic reality changes.”
Click the NYT chart to read more.

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged customer expectations, customer satisfaction, Great Recession, holiday 2014, merchandising, multichannel, online shopping, planning, pricing, promotion, shoppers, shopping, trends, wages
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