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Tag Archives: merchandising
An Interview with Amazon’s Jeff Bezos
Amazon places an enormous emphasis on customer service, as described by CEO Jeff Bezos.
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Retail Executive Interviews, Video Clips (non-career)
Tagged Amazon, CNN, customer expectations, customer loyalty, customer service, experiential retailing, interview, Jeff Bezos, merchandising, video
1 Comment
The Challenge of Food Retailing in Developing Countries
For a variety of reasons — including technology, road infrastructure, shopping habits, and more — food retailing in developing countries can be complicated. Recently, Peter Child, Thomas Kilroy, and James Naylor of McKinsey addressed this topic: “Just 20 years ago, modern … Continue reading
Posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Technology in Retailing
Tagged competition, customer expectations, developing countries, experiential retailing, global, McKinsey, merchandising, planning, strategy, trends
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Wal-Mart Again Presses Its Suppliers
As by far the world’s largest retailer, Wal-Mart is a key reseller for many suppliers around the globe. However, many potential suppliers have a tough time meeting Wal-Mart’s requirements and the reduced profit margins requested of the suppliers. The retailer … Continue reading
