Tag Archives: customer service

Panera Bread: Operations Need a Facelift

Posted on October 24, 2013 by bermanevansretail

Panera Bread has had an incredibly successful business model and grown significantly over the last decade: “We are bakers of bread. We are fresh from the oven. We are a symbol of warmth and welcome. We are a simple pleasure, honest … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business | Tagged , , , , , , , | Leave a comment

Gearing Up for the Holiday Shopping Season

Posted on October 9, 2013 by bermanevansretail

For many retailers, the upcoming holiday shopping season will account for a large portion of their annual sales — and profits. Holiday planning is generally done well in advance by retailers, and multichannel retailers must be prepared for seamless purchase … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Technology in Retailing | Tagged , , , , , , , , , , | 2 Comments

New eMarketer Retail Roundup Report

Posted on October 6, 2013 by bermanevansretail

eMarketer recently published a new report on the status and future of E-tailing. As it notes in the introduction to the report:  “U.S. retail E-commerce sales are expected to continue growing robustly in coming years, reaching $262.3 billion in 2013. … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , , , | 1 Comment