Panera Bread: Operations Need a Facelift

Panera Bread has had an incredibly successful business model and grown significantly over the last decade: “We are bakers of bread. We are fresh from the oven. We are a symbol of warmth and welcome. We are a simple pleasure, honest and genuine. We are a life story told over dinner. We are a long lunch with an old friend. We are your weekday morning ritual. We are the kindest gesture of neighbors. We are home. We are family. We are friends.”
But even the best can sometimes run up against some tough problems. As reported by Julie Jargon for the Wall Street Journal:
“Panera Bread Co. said its restaurants’ inability to handle customer demand is behind a slowdown that prompted it to lower profit and growth forecasts for this year. Long lines have caused customers to walk out, and inaccurate orders have led others not to return, the company told investors on Wednesday, a day after a quarterly financial report that sent its shares falling. The fast-casual chain said it plans to add more staff, update its kitchen equipment, and add technology to speed service and improve order accuracy.”
Click the image to read more of the WSJ story.
Photo by Bloomberg News

 

This entry was posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business and tagged , , , , , , , . Bookmark the permalink.

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