Gen Z: Digital in their DNA

This J. Walter Thompson Company report focuses on the newly emerging ‘Gen Z’: “Gen Z, the fledgling generation that follows the Millennials, can be considered the first true mobile mavens. They will take for granted a world of smartphones, tablets, and high-speed wireless Internet, untethered from the constraints of a landline or a traditional Internet connection. Based around a survey of tweens and teens (ages 8 to 17) and their parents in the U.S. and the U.K., the report looks at the attitudes and tech habits of those born after 1995. It spotlights how Gen Z use their devices, the Internet, and social networks; how much they value these digital tools and services; and how they prefer to communicate. It also examines this generation from a consumer perspective, spotlighting how they spend their money, and focuses on their anxieties and outlook for the future. In addition, it looks at how Gen Z parents feel about their child’s digital activities, how they shop with their kids, and their concerns for their child’s future. Finally, it touches on what these findings mean for brands.”
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Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Social Media and Retailing | Tagged , , , , , , , | Leave a comment

Be Relevant. Go Local.

As Neustar Insights says in this white paper, there are many benefits to localization: “In the parlance of marketing, to localize is simply a way to target audiences. Localization, or geo-targeting, builds on what you know about your visitor’s physical location. In a sense, it bridges the physical distance between your Web site and their homes (or offices, for all those quietly shopping in their cubicles).”
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Posted in Online Retailing, Part 4: Store Location Planning, Social Media and Retailing | Tagged , , , , , , | Leave a comment

Why Social Commerce Has Failed, and What Can Make It Work

According to Allison Bradley: “Social commerce is E-commerce conducted via social media channels. Its first wave, which I like to refer to as Social Commerce 1.0, hasn’t proven to be very social – or very successful. While 12% of the top 500 retailers have Facebook applications that enable shopping, none has registered significant sales activity as a result. In fact, within the past year, Gap Inc., Nordstrom, J.C. Penney, and GameStop have all opened and closed Facebook stores.”
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