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Category Archives: Part 5: Managing a Retail Business
Slow North American Retail Growth Ahead
United States and Canadian retailers are forecast to be in a slow to moderate growth mode well into the future. According to an eMarketer study: “Despite steady growth of 3%, which puts the U.S. ahead of Canada’s rate of increase, … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together
Tagged competition, customer expectations, forecast, future, global, planning, trends, United States, Western Europe
1 Comment
Do Company Ethics Affect Consumer Behavior?
Do consumers really care about whether companies are ethical when they decide to patronize them? Or are other attributes (such as brand loyalty, price, convenience, assortment, etc.) so important to consumers that they ignore ethical issues when making a purchase … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
Tagged bad behavior, competition, customer expectations, customer satisfaction, customer service, eMarketer, ethics, Lightspeed GMI, Mintel, trust
2 Comments
As the World Ages: What Are the Retailing Implications?
People in the United States and around the globe are living longer now than in the past. For example, according to the National Vital Statistics Report, a typical 50-year-old male in the United States now has a future life expectancy … Continue reading
Retailing: From A to Z 