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Monthly Archives: November 2013
How the Restaurant Industry Is Using Digital Media
There are lessons to be learned by retailers from the experiences of the restaurant industry with digital media — both good and bad. According to eMarketer: “Social media have become a blessing and a curse for the restaurant industry. The … Continue reading
Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer
Tagged customer expectations, experiential retailing, merchandising, opportunity, planning, restaurants, social media, technology, trends
1 Comment
What Can We Learn from Alibaba’s 11-11 Shopping Extravaganza?
Most retailers can only dream about the success of an event such as China’s Alibaba’s annual November 11 sale day. This day was wholly created by the online retailer as a time to have fun shopping — in essence, a … Continue reading
Posted in Global Retailing, Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged Alibaba, China, customer expectations, experiential retailing, global retailing, opportunity, planning, pricing, sale, shopping, success
3 Comments
What Do Shoppers Want from Retailers This Holiday Season?
We’ve been posting a lot lately about the 2013 holiday shopping season — which is already underway (despite the media fascination with Black Friday). Here are links to two of our recent posts: “Gearing Up for the Holiday Shopping Season” … Continue reading
Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer
Tagged customer expectations, customer loyalty, customer service, experiential retailing, holiday, infographic, merchandising, PriceGrabber, shopping, trends
3 Comments
