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Tag Archives: social media
An Infographic Look at Social Media Marketing in 2015
As Kristy Schnabel reports for It’s Virtually Done: “Social Media Examiner is the largest online social media magazine. At their event — Social Media Marketing World (#SMMW15) — they promised that we would ‘rub shoulders with the biggest names and … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged #SMMW15, customer expectations, experiental marketing, infographic, promotion, social media, Social Media Marketing World, tips, trends
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How Should You Handle Angry Customers?
All companies treasure and understand the value of happy customers. The extent and loyalty of happy customers is often the difference between success and failure. But, how should we deal with angry customers? As a general rule, we should not … Continue reading
Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged angry customers, bad behavior, customer expectations, customer loyalty, customer service, experiential retailing, happy customers, multichannel, social media, tips, trust
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