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Tag Archives: Forewards
Do Better at Customer Referrals
We know that positive customer word of mouth (in person or electronically) can have a dramatic impact on firm performance. Here is a nice infographic by Forewards, a specialist in customer referrals for small firms: “If your business is like … Continue reading
Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged business model, customer expectations, customer loyalty, customer satisfaction, customer service, experiential retailing, Forewards, infographic, merchandising, multichannel, opportunity, planning, referral, retail analytics, tips, trends
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