Tag Archives: customer service

Another Dent in Customer Loyalty Programs

Posted on September 18, 2014 by bermanevansretail

A while back, we questioned Stonyfield Farms’ decision to drop its customer loyalty program.  Now, it seems that the trend may be picking up some steam — although we still question the wisdom of this in today’s competitive marketplace. Take the … Continue reading →

Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 8 Comments

The State of Showrooming Today

Posted on September 10, 2014 by bermanevansretail

It’s been a while since we’ve written about showrooming (see for example: 1, 2); but it remains a concern for many store-based retailers today. So, what’s currently going on with showrooming? According to RR Donnelly Retail, Rather than battle the trend … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 2 Comments

2014 Retail Operations Superstars

Posted on September 9, 2014 by bermanevansretail

Retail Touchpoints recently released its Store Operations Superstar Awards 2014: “Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from managing mobile technology to motivating employees. As competition continues … Continue reading →

Posted in Part 5: Managing a Retail Business | Tagged , , , , , , , | 1 Comment