Tag Archives: best practices

Videos: Best Practices in Auto Dealerships

Posted on December 23, 2015 by bermanevansretail

Automotive News has a video section of its Web site that focuses on dealer best practices. Here are two of its leading car dealer videos from 2015.      

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together, Retail Executive Interviews, Video Clips (non-career) | Tagged , , , , , , , , | 1 Comment

2012 Retail Entrepreneurs of the Year

Posted on December 7, 2012 by bermanevansretail

Chain Store Age recently announced its 2012 “Entrepreneurs of the Year.” Click the image to read about these retailers.  

Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 8: Putting It All Together | Tagged , , , , , | Leave a comment

Best Practices in Customer Service

Posted on October 25, 2012 by bermanevansretail

Check out this infographic about best practices in customer service from Zendesk.  

Posted in Part 1: Overview/Planning, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , | 1 Comment