Tag Archives: bad behavior

Holiday Return Fraud Is Billions of Dollars

Posted on December 10, 2013 by bermanevansretail

As we have noted before, customer fraud is a multi-billion headache for retailers. And return fraud is an especially tough issue with which to deal.  Just for the 2013 holiday shopping season, it is estimated that by the National Retail … Continue reading →

Posted in Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , | 1 Comment

The Good, the Bad, and the Ugly of Social Media

Posted on November 23, 2013 by bermanevansretail

Recently, I did a full-length radio interview with Dr. Suzanne Phillips for her CoSozo Psych Up Show on the topic of social media. We talked about the good, the bad, and the ugly aspects of social media — including a … Continue reading →

Posted in Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , | Leave a comment

Panera Bread: Operations Need a Facelift

Posted on October 24, 2013 by bermanevansretail

Panera Bread has had an incredibly successful business model and grown significantly over the last decade: “We are bakers of bread. We are fresh from the oven. We are a symbol of warmth and welcome. We are a simple pleasure, honest … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 5: Managing a Retail Business | Tagged , , , , , , , | Leave a comment