Singles’ Day Rules!!

Singles’ Day rules!! In 2017, it will set new records.  This annual event, from China’s Alibaba, falls on November 11 each year (11.11). Singles’ Day 2017 will set new records. If you live in the U.S. (and many other places), you may be unaware of Singles’ Day. 

Before we study expectations for 11.11.2017, let’s describe what Singles’ Day is.

 

The Phenomenon of Singles’ Day

Due to its immense success, we discussed Singles’ Day evolution in 2015 and 2016. For easy reading, we meld content from these two posts in this section. What’s the Biggest Global Shopping Day? Singles’ Day Dwarfs Cyber Monday.

These are highlights from the posts:

Each year, Alibaba runs a Singles’ Day on November 11 targeted at final consumers. As The Street reported. “It is the biggest annual retail event. It beats Cyber Monday and Black Friday.”

What is Singles’ Day? According to the Telegraph, it started in the 1990s. “It was as an ‘anti-Valentine’s’ fete for Chinese single people. Students at Nanjing University celebrated their singledom. But it has spawned into the world’s biggest online shopping day. We can write November 11 as 11.11, or one-one-one-one. Alibaba (China’s Amazon equivalent) chiefs spotted the commercial opportunity in 2009. And it launched ‘Double 11’ deals just as online shopping started exploding. It was also a chance to boost sales in the lull between China’s Golden Week holiday in October and the Christmas season. When sales almost quadrupled the following year, Alibaba trademarked Singles’ Day. Some featured sales center around singledom, such as boyfriend pillows and single travel tickets. But now, the day is an all-inclusive shopping holiday.”

Knowledge@Wharton noted: “In just one day — November 11 — Alibaba Group generates many times the volume of Cyber Monday. Beyond offering consumers steep discounts, Alibaba unveiled a glitzy, star-studded TV show that aired on the eve of Singles’ Day to prompt viewers to snap up specials via their computer, tablet, smartphone or Internet-enabled TV or set-top box.”

 

Singles’ Day Rules in 2017

So, what do experts say about Singles’ Day 2017?

Read eMarketer’s take:

Alibaba “reported that it recorded sales totaling about $18 billion during the 24-hour event in 2016. For some context, consider that Black Friday online sales in the U.S. totaled $2.74 billion the same year — about one-sixth of the sales from Singles’ Day. Global consulting firm Oliver Wyman expects Alibaba to outdo itself again this year, projecting that sales on its E-commerce platforms will total $23 billion, a growth rate of 26% over 2016.”

However, “there are signs that consumers may be experiencing some festival fatigue. According to a recent AdMaster survey, 64% of digital buyers in China said they plan to make a purchase during the festival, down from 71% in 2016, and 84% in 2015. Yet, the potential for waning interest in Singles’ Day hasn’t deterred Alibaba from doubling down on the event. This year, the company began its marketing offensive in October, announcing that some 140,000 brands had been recruited to participate in the festival, which Alibaba is also attempting to rebrand as the ‘11.11 Global Shopping Festival’ lasting three weeks.”

“Including ‘global’ is particularly interesting, since Alibaba makes no secret of the fact that it hopes to entice shoppers in Europe — and even the U.S. — to take advantage of sales deals. Alibaba reports that consumers in some 200 countries participated in Singles’ Day last year.”

 

Click the image to visit Alibaba’s 11.11 Web page.

Singles' Day Rules!! Alibaba's 11.11 sales event 2017.
 

Posted in Global Retailing, Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , | 1 Comment

iPhone X Repair Costs Soar

The iPhone X is one of the most anticipated new products in years. Pre-orders closed early. And production delays will cause a huge order backlog. And all of this for a product with a starting price of $999. This post focuses on: repairing Apple iPhone X costs what? Don’t be surprised in the next sections! Apple’s announced iPhone X repair costs also set records.

 

Background: Repairing Apple iPhone X Costs What?

Please remain calm in reading what follows. 🙂

According to Apple:

“Every iPhone comes with one year of hardware repair coverage through its limited warranty. And there is up to 90 days of complimentary support. The Apple Limited Warranty covers your iPhone and Apple-branded accessories. It protects against defects for one year from the date of purchase. Our warranty [complements] rights provided by consumer law. It doesn’t cover accidents or unauthorized modifications.”

“Complimentary hardware support provides phone support. This includes basic setup, installation, assembly, and connectivity. Complimentary software support also provides phone support. This includes installation, launch, or reinstallation (not data recovery). Your hardware must meet minimum requirements for the software.”

What does this mean? Do not accidentally drop any new iPhone and crack the screen. If you do, you must pay for the repair. And even if you drop the phone within one month of purchase.

 

The Specifics: Repairing Apple iPhone X Costs What?

Now, let’s discuss the repair costs for the iPhone X. Remember, the warranty info above applies to all iPhones.

Again, let’s turn directly to Apple for basic conditions and costs of iPhone repair:

“Screen repair prices apply if you need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty. Not covered if your iPhone screen breaks while under warranty and you don’t have AppleCare+ coverage. Not covered if your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+. If your iPhone has damage not limited to the screen, see the ‘Other damage’ fees.”

For the iPhone X, these are the costs. “Screen repair only — $279. Other damage — $549.”

iPhone X repairs cost much more than prior models. Why the big jump? CNBC observes: “That makes sense. The iPhone X includes a glass-covered chassis and OLED display.”

Track the evolution of iPhone repair costs.

Repairing Apple iPhone X Costs What?

Buy AppleCare+coverage and repair costs drop. According to Apple, $199 gets you this for the iPhone x:

“AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone. It adds up to two incidents of accidental damage coverage. Each incident incurs a service fee of $29 for screen damage, or $99 for any other damage, plus applicable tax. In addition, get 24/7 priority access to Apple experts via chat or phone.”.

“How to get AppleCare+. Add it to your bag during the checkout process when you purchase your new iPhone. Or buy it within 60 days of your iPhone purchase. Your iPhone purchase date is the date we ship and charge you for your order.”

 

In Conclusion: Repairing Apple iPhone X Costs What?

Our comparison: (1) Damage the screen two different times. Repairs are $558 without Apple+. And $199 + $58 = $257 with AppleCare+. (2) Damage the phone beyond the screen two different times. Repairs are $1,098 without Apple+. And $199 + $198 = $397 with AppleCare+.

There are many videos about the prices of iPhone X repairs. Here’s one. The video notes the iPhone X release date of November 3, 2017. And it covers a whole range of costs.

iPhone X buyers take a deep breath. Next, decide whether AppleCare+ is worth it.


 

Posted in Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Technology in Retailing | Tagged , , , , , | Leave a comment

Award-Winning Women in Shopper Marketing

Shopper Marketing recently announced its “Women of Excellence 2017″ award winners. The awards were made in four categories: innovation, collaboration, leadership, and rising star.

Here are the 12 winners. Clink on the links for the innovation winners to see brief profiles of these women.

  • INNOVATION: Nicky Jackson, Chief Executive Officer & Founder, RangeMe Inc.; Carolyne Klug, Shopper Marketing Manager, GlaxoSmithKline; Olga Yurovski, CEO, Shopperations Research & Technology
  • COLLABORATIONBarbara Hennessey, Commercial Marketing Manager, Heineken USA; Kristi Running, Manager, North American Display Planning, General Mills; Karen Sales, Vice President of Digital Partnerships & Shopper Marketing, Albertsons Cos.
  • LEADERSHIPTina Manikas, President, FCB/RED; Diane Wallace, Vice President, Retail Marketing, Coca-Cola Co.; Stacey Rubin, Senior VP, Catapult Marketing
  • RISING STAR: Michele Gissi, Integrated Marketing & PR Manager, Key Foods Stores Co-Operative Inc.; Morgan Sonnier, Account Executive, Geometry Global; Michelle Then, Senior Client Services Manager, Advantage Solutions
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    Click the image to read more.
     
    Award-Winning Women in Retail. Shopper Marketing: Women of Excellence 2017
     

Posted in Career Useful Information, Careers in Retailing, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Social Media and Retailing | Tagged , , , , | Leave a comment