iPhone X Repair Costs Soar

The iPhone X is one of the most anticipated new products in years. Pre-orders closed early. And production delays will cause a huge order backlog. And all of this for a product with a starting price of $999. This post focuses on: repairing Apple iPhone X costs what? Don’t be surprised in the next sections! Apple’s announced iPhone X repair costs also set records.

 

Background: Repairing Apple iPhone X Costs What?

Please remain calm in reading what follows. 🙂

According to Apple:

“Every iPhone comes with one year of hardware repair coverage through its limited warranty. And there is up to 90 days of complimentary support. The Apple Limited Warranty covers your iPhone and Apple-branded accessories. It protects against defects for one year from the date of purchase. Our warranty [complements] rights provided by consumer law. It doesn’t cover accidents or unauthorized modifications.”

“Complimentary hardware support provides phone support. This includes basic setup, installation, assembly, and connectivity. Complimentary software support also provides phone support. This includes installation, launch, or reinstallation (not data recovery). Your hardware must meet minimum requirements for the software.”

What does this mean? Do not accidentally drop any new iPhone and crack the screen. If you do, you must pay for the repair. And even if you drop the phone within one month of purchase.

 

The Specifics: Repairing Apple iPhone X Costs What?

Now, let’s discuss the repair costs for the iPhone X. Remember, the warranty info above applies to all iPhones.

Again, let’s turn directly to Apple for basic conditions and costs of iPhone repair:

“Screen repair prices apply if you need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty. Not covered if your iPhone screen breaks while under warranty and you don’t have AppleCare+ coverage. Not covered if your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+. If your iPhone has damage not limited to the screen, see the ‘Other damage’ fees.”

For the iPhone X, these are the costs. “Screen repair only — $279. Other damage — $549.”

iPhone X repairs cost much more than prior models. Why the big jump? CNBC observes: “That makes sense. The iPhone X includes a glass-covered chassis and OLED display.”

Track the evolution of iPhone repair costs.

Repairing Apple iPhone X Costs What?

Buy AppleCare+coverage and repair costs drop. According to Apple, $199 gets you this for the iPhone x:

“AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone. It adds up to two incidents of accidental damage coverage. Each incident incurs a service fee of $29 for screen damage, or $99 for any other damage, plus applicable tax. In addition, get 24/7 priority access to Apple experts via chat or phone.”.

“How to get AppleCare+. Add it to your bag during the checkout process when you purchase your new iPhone. Or buy it within 60 days of your iPhone purchase. Your iPhone purchase date is the date we ship and charge you for your order.”

 

In Conclusion: Repairing Apple iPhone X Costs What?

Our comparison: (1) Damage the screen two different times. Repairs are $558 without Apple+. And $199 + $58 = $257 with AppleCare+. (2) Damage the phone beyond the screen two different times. Repairs are $1,098 without Apple+. And $199 + $198 = $397 with AppleCare+.

There are many videos about the prices of iPhone X repairs. Here’s one. The video notes the iPhone X release date of November 3, 2017. And it covers a whole range of costs.

iPhone X buyers take a deep breath. Next, decide whether AppleCare+ is worth it.


 

This entry was posted in Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Technology in Retailing and tagged , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s