Tag Archives: waiting

How Customers Feel About Waiting in Lines

Posted on June 1, 2016 by bermanevansretail

We are an impatient society and expect that our time be respected. Thus, many shoppers get impatient if the lines in a retail store are too long. Sometimes, they even leave the store without buying. What should store-based retailers understand … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , | Leave a comment

Cutting Down on Checkout Line Waiting

Posted on May 3, 2013 by bermanevansretail

One of the aspects of the in-store shopping experience that aggravates consumers the most is too long a wait on a checkout line. People get very impatient when they think their time is being wasted. Now, Kroger — the supermarket chain … Continue reading →

Posted in Part 5: Managing a Retail Business, Technology in Retailing | Tagged , , , , , , , , , | Leave a comment