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How Customers Feel About Waiting in Lines
This entry was posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer and tagged checkout, competition, customer dissatisfaction, customer expectations, experiential retailing, infographic, shopping, time, trust, waiting, Wavetec. Bookmark the permalink.