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Tag Archives: social media
Wal-Mart Finally Getting Social Media — Big Time!
Wal-Mart has really stepped up its online and social media activities this holiday season. Its TV ads and social media efforts have been focused around a singing Craig Robinson (who is an actor, comedian, and singer). Here are some examples, with their … Continue reading
Do Social Media Enthusiasts Really Want “Buy” Buttons?
Social media sites are rapidly ramping up their use of “buy” buttons for visitors. With buy buttons, social media users can instantly be linked to a shopping site for an item. But, do people really want buy buttons? According to … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged buy button, customer expectations, eMarketer, experiential retailing, Facebook, Global Web Index, Instagram, multichannel, Pinterest, retail analytics, social media, trends, Tumblr
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How Are Retailers Really Doing with Social Media?
Millions of retailers around the world maintain an active social media presence. But, how are they doing in terms of responding to people’s comments and questions on social media? Sprout Social reports: “Given that people are taking to Facebook and … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged bad behavior, customer expectations, customer service, experiential retailing, social media, Sprout Social, trends, trust
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