Tag Archives: customer expectations

Amazon Dives into Custom Clothing

Posted on May 2, 2017 by bermanevansretail

Yes, you read the title of this post correctly. Not only is Amazon getting more involved in apparel retailing, it is also patenting a unique custom-clothing process. As Nick Wingfield reports for the New York Times: “This year, Amazon will … Continue reading →

Posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 8: Putting It All Together | Tagged , , , , , | 1 Comment

In-Store Pickup Playing a Bigger Role

Posted on April 26, 2017 by bermanevansretail

Bricks-and-clicks retailers are finding that many shoppers like the convenience of ordering online and picking up merchandise in the store rather than waiting for shipping. According to Kibo (formerly Shopatron): “When it comes to satisfying consumer fulfillment expectations, the ability … Continue reading →

Posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 4: Store Location Planning, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing | Tagged , , , , | 1 Comment

Retail Not Bubbling As Much Today

Posted on April 25, 2017 by bermanevansretail

As we have noted several times before (for example, see 1, 2, 3), these are tough times for many retailers around the globe, not just from the United States. The new Wall Street Journal chart (below) sums things up nicely … Continue reading →

Posted in Part 1: Overview/Planning, Part 8: Putting It All Together | Tagged , , , , , | Leave a comment