Category Archives: Part 5: Managing a Retail Business

This sub-category encompasses retail organizational structures, human resource management, financial operations management, and operational operations management.

Motivating Zappos’ Employees and Optimizing Customer Service

Posted on June 28, 2012 by bermanevansretail

Zappos’ CEO Tony Hsieh says Zappos is a service retailer that happens to sell shoes — and builds the firm’s culture around a group of individuals encouraged and empowered to “wow” customers. While most companies discourage employees from spending more … Continue reading →

Posted in Part 5: Managing a Retail Business, Retail Executive Interviews, Video Clips (non-career) | Tagged , , , , | 1 Comment

Mobile Retailing: QR Codes

Posted on June 25, 2012 by bermanevansretail

Tthis video looks at Tesco’s mobile retailing strategy in Korea, which involves using QR codes on digital display boards in subway stations, Consumers can shop while they wait for the train and their order is ready at their home by the … Continue reading →

Posted in Global Retailing, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Technology in Retailing, Video Clips (non-career) | Tagged , , , , , | Leave a comment

MyWebGrocer: Multi-Faceted Software

Posted on June 25, 2012 by bermanevansretail

This video is an overview of MyWebGrocer and the services it provides — including planning and shopping tools, mobile and social tools, circulars, recipes, shopping lists, coupons, and store location planning.    

Posted in Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing, Technology in Retailing, Video Clips (non-career) | Tagged , , , , , , | Leave a comment