Check out this infographic to see how social media may be used as a customer service tool.
-
RSS feed
Categories
Retail Management Supplements
-
Recent Posts
Archives
Twitter Updates
Tweets by BEretail
Using Social Media to Enhance Customer Service
This entry was posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing and tagged competition, customer expectations, customer loyalty, customer service, experiential retailing, infographic, opportunity, planning, social media, trust. Bookmark the permalink.
Retailing: From A to Z 
Pingback: A 2014 Customer Service Hall of Fame Survey | Retailing: From A to Z by Joel Evans