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Tag Archives: retail banking
Retail Banks Doing Better at Digital
Many retail banks have adopted digital tools to enhance their level of customer service. They are often quite effective in these efforts. As Cognizant observes: “To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing … Continue reading →
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer
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Tagged Cognizant, competition, customer expectations, customer service, digital, experiential retailing, multichannel, planning, retail banking, slideshow, technology, trends
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