Retail Banks Doing Better at Digital

Many retail banks have adopted digital tools to enhance their level of customer service. They are often quite effective in these efforts.
As Cognizant observes:
“To compete effectively, banks must fully adopt digital technologies to enhance customer experience, by providing mobile banking, omni-channel banking options, digital personal financial management, and more.”
Take a look at this in-depth Cognizant slideshow.

 

 

This entry was posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer and tagged , , , , , , , , , , , . Bookmark the permalink.

One Response to Retail Banks Doing Better at Digital

  1. Pingback: Retail Banks Doing Better at Digital | Retailin...

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