Tag Archives: bad behavior

Learning from Customer Complaints

Posted on June 26, 2013 by bermanevansretail

Watch this video clip from serial entrepreneur Gary Vaynerchuk about turning customer complaints into opportunities.    

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Video Clips (non-career) | Tagged , , , , , , , , , , , , , | Leave a comment

Making Deli Counters Safer

Posted on June 20, 2013 by bermanevansretail

As Phil Lempert, the supermarket guru notes: “Deli counters are a favorite when it comes to sandwich meats, salads, and pre-cooked foods, but they can also be a risky place for listeria. So what’s next? Watch this video clip.  

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing | Tagged , , , , , , , , , | 6 Comments

Dealing with Customers Who Don’t Pay

Posted on June 19, 2013 by bermanevansretail

Retailers must periodically deal with customers who do not pay their bills in a timely manner. There are several approaches to this situation — some more confrontational than others. Here is one set of suggestions from Michael Hess, writing for … Continue reading →

Posted in Part 5: Managing a Retail Business, Part 7: Communicating with the Customer | Tagged , , , , , , | Leave a comment