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Cognizant’s 2014 Shopper Experience Study
“The insights and recommendations highlighted in this study are intended
This entry was posted in Global Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer, Part 8: Putting It All Together and tagged Cognizant, customer expectations, customer service, experiential retailing, RIS News, trends. Bookmark the permalink.
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