Tag Archives: REI

Customer Fraud Comes in Many Forms: “Wardrobing” Is One of Them

Posted on September 28, 2013 by bermanevansretail

Retailers are well aware that shoplifting and employee theft cost them billions of dollars a year in lost revenues just in the United States and well over $125 billion worldwide. But, the phenomenon of excessive customer returns seems to be … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , | 4 Comments

Abusive Behavior by Customers: The Downside of a Liberal Return Policy

Posted on September 25, 2013 by bermanevansretail

We know that shoppers have high expectations with regard to company return policies. They want the returns to be easy and convenient, the terms of the returns to be liberal, and refunds/exchanges to be quick. Return policies often come up … Continue reading →

Posted in Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer | Tagged , , , , , , , , , , , | Leave a comment

The Retail Employers on Fortune’s 2013 “Best Companies to Work For” List

Posted on February 6, 2013 by bermanevansretail

Each year, Fortune publishes a list of the best 100 employers in the United States. A number of these “best” employers are retailers. These are the retailers (in the order of their Fortune ranking) on the 2013 top 100 employer … Continue reading →

Posted in Career Useful Information, Careers in Retailing | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments