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Customer Fraud Comes in Many Forms: “Wardrobing” Is One of Them
This entry was posted in Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer and tagged bad behavior, Bloomingdale's, ethics, fraud, merchandising, REI, shopping, theft, trends, wardrobing. Bookmark the permalink.
Having a lifetime return policy is a recipe for disaster. It’s nice to hear that as a consumer but as a business owner I don’t think it’s feasible. Besides REI is there anyone else out there that does something similar?
Lands’ End
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