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Tag Archives: Pew Center
Will Uber and Others Cause the Death of Taxis?
During the short period that they’ve been operating, ride-hailing services such as Uber and Lyft have revolutionized the taxi and related-service businesses. Uber alone has handled well over a billion rides since its founding; and it is located around the … Continue reading
Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing
Tagged auto, competition, customer expectations, customer loyalty, customer service, experiential retailing, infographic, Lyft, opportunity, Pew Center, Statista, trust, Uber
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