Tag Archives: good manners

Online Customer Reviews Important for Local Retailers

Posted on September 7, 2015 by bermanevansretail

As we have reported before (for example, 1, 2), customer reviews and comments made at social media sites can have a large impact on a company’s image and performance. Consider these recent observations from eMarketer: “Customer reviews have gotten more … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , , , , , | 1 Comment

Avoid These Resume Mistakes!

Posted on August 26, 2015 by bermanevansretail

You’ve spent a lot of time on your resume, right? And you’re really proud of it, right? Then, you surely want to avoid these six careless errors cited by career coach Don Goodman for Careerealism: “You forget to update your … Continue reading →

Posted in Career Useful Information, Careers in Retailing | Tagged , , , , , , | 1 Comment

Do YOU Have a “Happy Voice”?

Posted on February 9, 2015 by bermanevansretail

When people interact with us, there are a number of cues that affect the way our conversations are perceived by the listener/viewer. Two of these cues are the inflection of our voices and our choice of words. Do we come … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer | Tagged , , , , , , , | 1 Comment