Tag Archives: customer service

What’s Up with the Geek Squad?

Posted on July 7, 2012 by bermanevansretail

In its quest to squeeze out more operating efficiencies, Best Buy is now planning to reduce the size of its Geek Squad labor force. Is this a smart decision? For many years, Best Buy has offered its Geek Squad services … Continue reading →

Posted in Part 1: Overview/Planning, Part 5: Managing a Retail Business | Tagged , , , | Leave a comment

Business Analytics: Crossview, an IBM Business Partner

Posted on July 1, 2012 by bermanevansretail

Mark Fodor, CEO of Crossview, discusses how working with IBM helps the firm provide customers with insights into their data in the retail environment.    

Posted in Part 3: Targeting Customers and Gathering Information, Technology in Retailing, Video Clips (non-career) | Tagged , , , , | Leave a comment

Motivating Zappos’ Employees and Optimizing Customer Service

Posted on June 28, 2012 by bermanevansretail

Zappos’ CEO Tony Hsieh says Zappos is a service retailer that happens to sell shoes — and builds the firm’s culture around a group of individuals encouraged and empowered to “wow” customers. While most companies discourage employees from spending more … Continue reading →

Posted in Part 5: Managing a Retail Business, Retail Executive Interviews, Video Clips (non-career) | Tagged , , , , | 1 Comment