This entry was posted in Online Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer and tagged ComScore, customer expectations, customer loyalty, customer service, experiential retailing, infographic, merchandising, mobile shopping, multichannel, online, online shopping, retail analytics, shopping, social media, UPS. Bookmark the permalink.