Tag Archives: customer expectations

Better Business Bureau Steps Up Online Effort as Consumers Turn to Review Sites Like Yelp

Posted on March 8, 2012 by bermanevansretail

According to a story by Geoffrey Fowler and Angus Loten in the Wall Street Journal, lost in the buzz over Yelp, Angie’s List, and other online review sites “is the original feedback venue: the 100-year-old Better Business Bureau, which vets and … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , , , , | Leave a comment

Gen Y Speeds Up Luxury Goods Spending

Posted on February 22, 2012 by bermanevansretail

According to eMarketer: “As Generation Y grows up and gains more buying power, the 18- to 34-year-old age group is increasingly purchasing luxury goods. According to a survey by American Express Business Insights, Gen Y consumers upped spending on premium, full-priced … Continue reading →

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information | Tagged , , , , , | Leave a comment

U.S. (and Global) Consumers Hold Businesses Accountable for Online Privacy

Posted on February 15, 2012 by bermanevansretail

eMarketer reports that, “According to online privacy service provider TRUSTe, just 10 percent of U.S. adults reported being worry-free regarding their online privacy. Though the level of online privacy concern varied in degree, a large percentage of respondents reported significant … Continue reading →

Posted in Global Retailing, Online Retailing, Privacy and Identity Theft Issues | Tagged , , , , , | Leave a comment