Shoppers and the Internet

Posted on July 20, 2012 by bermanevansretail
There are two good recent reports about online shopping behavior.
According to a study by Info Retail, young shoppers want better integration of their online and store experiences. Click here for the highlights of the study.
In another research project, Empathica examined mobile shopping behvior. Click the infographic to learn more.
Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Social Media and Retailing | Tagged , , , , , | Leave a comment

What Do You Think of ‘Pay by Voice’?

Posted on July 19, 2012 by bermanevansretail
Technology has emerged that enables shoppers to complete their purchases with a voice command. Would you trust this approach?
As David Poque, the New York Times technology guru, notes: “A lot of the things we do today will make our grandchildren burst out laughing. Yes, we used to drive to a store to rent a movie. Yes, there were huge patches of America where you couldn’t get a cellphone signal. Yes, we used to pay for things with pieces of green paper and plastic rectangles. And if those squealing rugrats don’t believe us, we can crack open the history book to 2012, the dawn of the twilight of cash and credit cards. That was the year when, for the first time, paying for things in stores required nothing more than saying your name to the cashier.”
Click Pogue’s caricature to read more of his musings on this topic.

Posted in Part 5: Managing a Retail Business, Privacy and Identity Theft Issues, Technology in Retailing | Tagged , , , , | Leave a comment

Amazon’s Looking to Same-Day Shipping

Posted on July 19, 2012 by bermanevansretail
Amazon is already an online retailing behemoth. It’s free standard shipping on orders of $25 or more has led the industry for years. Amazon Prime (at $79/year) gives shoppers guaranteed two-day delivery without a minimum purchase amount, as well as access to free streaming movies and a lending library for the Kindle.
Now, Multichannel Merchant reports: “When you look at the investments Amazon.com has made of late to improve the  back-end of its business, speculation that the E-commerce giant will offer its customer same-day delivery makes sense. Amazon has been making moves to enable same day delivery for years. Its constant  push to open fulfillment centers in several densely-populated areas – and the  March purchase of robotic fulfillment automation service provider Kiva Systems – enables the same-day delivery.”
Click the photo to learn more from Multichannel Merchant.

Posted in Online Retailing, Part 5: Managing a Retail Business, Technology in Retailing | Tagged , , , , | 1 Comment