Category Archives: Online Retailing

Bricks-and click retailing and online-only retailing are covered here. There are lots of posts on multi-channel retailing.

How Shoppers React to Bad Social Media Comments

Posted on September 5, 2017 by bermanevansretail

What happens when consumers complain on social media? According to eMarketer: “Data from social media analytics and monitoring service Sprout Social revealed that many US internet users believe social media has given them more of a voice to expose unfair … Continue reading →

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Social Media and Retailing | Tagged , , , , | Leave a comment

Amazon’s Desired Attributes for Job Applicants

Posted on September 1, 2017 by bermanevansretail

While many retailers have been laying off employees due to disappointing results, Amazon has been hiring thousands of new employees. Click here to see Amazon’s open jobs, divided into three sections — university recruiting, fulfillment center hiring, and remote career … Continue reading →

Posted in Career Useful Information, Careers in Retailing, Online Retailing | Tagged , , , | 1 Comment

Shopping Cart Abandonment: Still a Big Problem

Posted on August 30, 2017 by bermanevansretail

For years, online retailers have had to deal with shopping cart abandonment — whereby consumers decide not to make purchases after placing items in their shopping carts. We have posted about this issue for years. As examples, see 1, 2, and 3. … Continue reading →

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer, Technology in Retailing | Tagged , , , , | Leave a comment