How to Be Better at Customer Service

Last week, we wrote about one aspect of customer service — the retailer’s return policy — and its impact on consumer satisfaction.
Today, we are presenting a broad-based infographic on good customer service that was developed by  Exponential Solutions (The CUBE) Marketing. Thanks to Steve Hashman, one of the company founders, for providing the infographic.
 
 

 

This entry was posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer and tagged , , , , , , , , , , , . Bookmark the permalink.

One Response to How to Be Better at Customer Service

  1. Reblogged this on Esteem Consult and commented:
    Great content from Joel Evans

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