Last week, we wrote about one aspect of customer service — the retailer’s return policy — and its impact on consumer satisfaction.
Today, we are presenting a broad-based infographic on good customer service that was developed by Exponential Solutions (The CUBE) Marketing. Thanks to Steve Hashman, one of the company founders, for providing the infographic.
This entry was posted in Part 1: Overview/Planning
, Part 2: Ownership, Strategy Mix, Online, Nontraditional
, Part 3: Targeting Customers and Gathering Information
, Part 7: Communicating with the Customer
and tagged customer expectations
, customer satisfaction
, customer service
, experiential retailing
, Exponential Solutions (The CUBE) Marketing
, Steve Hashman
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