Retail employees can have a tremendous impact on the customer experience and customer satisfaction, as even giant firms such as Wal-Mart have learned.  Therefore, employee morale is quite important.

As Jeff Fermin reports for Officevibe:

“Employee feedback is becoming a major point of emphasis as of late, as managers are utilizing feedback to make workplaces better and recognizing their employees by giving them more than the metaphoric pat on the back. The feedback they’re obtaining from employees are coming in many forms, recognition platforms, employee surveys, even employee engagement platforms. And endgame is to give and get information from the employee and managers.”

“But before we can improve, we have to look at what’s wrong. So here are some important statistics on employee feedback.”