Tag Archives: trends

Tough Sailing Ahead for Some Traditional Retailers

Posted on June 13, 2012 by bermanevansretail

The retailing landscape has changed so dramatically over the past few years that some well-entrenched retailers are looking out at a tough and complex future in which they must better adapt to prosper — or even survive. Recently, Brad Stone and David … Continue reading →

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The Activities of the Digital Black Consumer

Posted on June 12, 2012 by bermanevansretail

Nielsen has published this detailed infographic. Click on the chart for more information from Nielsen.

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information | Tagged , , , , | Leave a comment

The 21st Century Customer

Posted on June 12, 2012 by bermanevansretail

The report linked below focuses on this theme: “Meeting the customer service expectations of today’s empowered, multi-channel customer requires the right mix of tools and techniques to deliver relevant, contextually personalized, and agile interactions.” 

Posted in Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer | Tagged , , , | Leave a comment