Tag Archives: customer service

Credit Cards vs Debit Cards: Know Your Rights.

Posted on June 25, 2012 by bermanevansretail

This video — by the non-profit Privacy Rights Clearinghouse — assumes that Sabine, a single mom, learns that her debit card has been compromised; a $340 purchase was made in a different state. With only a few hundred dollars left … Continue reading →

Posted in Privacy and Identity Theft Issues, Video Clips (non-career) | Tagged , , , , | Leave a comment

SAP Retail Execution Demonstration

Posted on June 25, 2012 by bermanevansretail

Param Kahlon, VP of SAP Labs, Enterprise Mobile Applications, provides a demo of the SAP Retail Execution mobile app on an iPhone highlighting how merchandisers use the application to manage accounts, contacts, and retail visits to improve the customer experience … Continue reading →

Posted in Part 5: Managing a Retail Business, Technology in Retailing, Video Clips (non-career) | Tagged , , , , | Leave a comment

The Challenges of Cross-Channel Data Integration

Posted on June 14, 2012 by bermanevansretail

As research shows, consumers have high expectations about the multi-channel retailers with which they interact. For the retailers, data integration is a key to addressing consumer desires across platforms. Click the chart to learn more from eMarketer.

Posted in Online Retailing, Part 3: Targeting Customers and Gathering Information, Social Media and Retailing | Tagged , , , | Leave a comment