Targeting Millennials? Consider Where They Live

As we know, millennials have surpassed baby boomers as the largest demographic age group in the United States. Yet, many people in this massive and influential group are having a complicated time with their careers and lifestyles.
According to Richie Bernardo, writing for WalletHub:
“Loved by marketers, vilified by media, millennials are at once the most popular and unpopular generation alive. They’re the largest, too, giving them an outsized influence on American culture and consumerism. Today, these late-teens-to-early-30-somethings who are often depicted through negative stereotypes — entitled, parentally dependent, deludedly invincible — are responsible for 21 percent of all consumer discretionary spending in the U.S.”
“Despite their trillion-dollar purchasing power and higher educational attainment, millennials are economically worse off than their parents. Why? The financial crisis remains a big part of the reason. Millennials have come of age and entered the workforce in the shadow of the Great Recession, significantly reducing their job prospects and earning potential for decades to come. By one estimate, millennials today earn 20 percent less than Baby Boomers did at the same age.”
Where are the best and worst places for millennials to live? “WalletHub’s data team compared the 50 states and the District of Columbia to determine where this generational cluster has thrived and withered. We examined each state and the District across 24 key metrics, ranging from share of millennials to millennial unemployment rate to millennial voter-turnout rate.”
Here are two informative charts from WalletHub.

 

Best Overall Locales for Millennials

 

Best and Worst Locales by Attribute for Millennials

 

Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning | Tagged , , , | Leave a comment

2017 Temkin Customer Experience Ratings for Retailers

Each year, Temkin (a customer experience research and consulting company) conducts customer experience surveys. For 2017, the firm surveyed 10,000 U.S. consumers on 331 companies across 20 industries:
“The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Success, Effort, and Emotion, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3. This results in a ‘net goodness’ rating for each of the three components. The overall Temkin Experience Rating is an average of the three ‘net goodness’ percentages.”
In the 2017 study, Temkin looked at and ranked 48 retailers. The highest-rated were Ace Hardware, BJ’s Wholesale Club, and QVC. The lowest-rated were Radio Shack, Foot Locker, and Kmart.
What do YOU think of these retail ratings? [Note: The 2017 rank in the chart is based on 331 companies over all 331 industries.]

 

 

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 8: Putting It All Together | Tagged , , , , | 1 Comment

Jack Ma’s 10 Tips for Career Success

Following up on last year’s post: “Advice from Alibaba’s Jack Ma,” here are  video career tips from Alibaba CEO Jack Ma. This video is based on an interview conducted by Evan Carmichael — a Canadian entrepreneur, author, speaker, and business consultant.

 

 

Posted in Career Video Clips, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Retail Executive Interviews | Tagged , , , , , | Leave a comment