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L.L. Bean: Cross-Channel Merchant of the Year
This entry was posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 6: Merchandise Management and Pricing, Part 7: Communicating with the Customer and tagged cross-channel, customer expectations, customer loyalty, customer service, experiential retailing, L.L. Bean, merchandising, multichannel, Multichannel Merchant, retail analytics, success. Bookmark the permalink.

