Tag Archives: customer service

Zappos’ Corporate Culture

Posted on June 13, 2012 by bermanevansretail

Zappos focuses on both the customer and the employee.

Posted in Part 1: Overview/Planning, Video Clips (non-career) | Tagged , , , , | Leave a comment

The 21st Century Customer

Posted on June 12, 2012 by bermanevansretail

The report linked below focuses on this theme: “Meeting the customer service expectations of today’s empowered, multi-channel customer requires the right mix of tools and techniques to deliver relevant, contextually personalized, and agile interactions.” 

Posted in Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer | Tagged , , , | Leave a comment

Fresh & Easy: Appreciating Part-Time Employees

Posted on May 28, 2012 by bermanevansretail

Fresh & Easy customer assistants do a lot, from cash management to product layout and customer service: “We’re different from other retailers because we care about our employees as well as our customers and community!” See how through this video.

Posted in Part 5: Managing a Retail Business, Video Clips (non-career) | Tagged , , , , | Leave a comment