Category Archives: Part 5: Managing a Retail Business

This sub-category encompasses retail organizational structures, human resource management, financial operations management, and operational operations management.

Declining Employee Loyalty: A Casualty of the New Workplace

Posted on June 13, 2012 by bermanevansretail

As summarized by Knowledge@Wharton, the decline in employee loyalty is a serious issue for many companies. Consider this: “MetLife’s 10th annual survey of employee benefits, trends, and attitudes released in March [2012] puts employee loyalty at a seven-year low. One … Continue reading →

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The Zappos’ Approach to New Employees

Posted on June 13, 2012 by bermanevansretail

All new employees receive an orientation to the Zappos’ way, regardless of the nature of the employee’s job.

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Using Pinterest to Stimulate Retail Employee Involvement

Posted on June 12, 2012 by bermanevansretail

In her Chain Store Age “Expert Insight” article, Elizabeth Cosgwell Baskin (CEO of Tribe, a communications company) offers a number of suggestions as to how retailers can encourage employees to become more engaged in Pinterest, a social media site where … Continue reading →

Posted in Part 5: Managing a Retail Business, Part 7: Communicating with the Customer, Social Media and Retailing | Tagged , , , , | Leave a comment