Author Archives: bermanevansretail

Targeting Millennials? Consider Where They Live

Posted on April 6, 2017 by bermanevansretail

As we know, millennials have surpassed baby boomers as the largest demographic age group in the United States. Yet, many people in this massive and influential group are having a complicated time with their careers and lifestyles. According to Richie … Continue reading →

Posted in Part 3: Targeting Customers and Gathering Information, Part 4: Store Location Planning | Tagged , , , | Leave a comment

2017 Temkin Customer Experience Ratings for Retailers

Posted on April 5, 2017 by bermanevansretail

Each year, Temkin (a customer experience research and consulting company) conducts customer experience surveys. For 2017, the firm surveyed 10,000 U.S. consumers on 331 companies across 20 industries: “The Temkin Experience Ratings are based on consumer feedback of their recent … Continue reading →

Posted in Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 8: Putting It All Together | Tagged , , , , | 1 Comment

Jack Ma’s 10 Tips for Career Success

Posted on April 4, 2017 by bermanevansretail

Following up on last year’s post: “Advice from Alibaba’s Jack Ma,” here are  video career tips from Alibaba CEO Jack Ma. This video is based on an interview conducted by Evan Carmichael — a Canadian entrepreneur, author, speaker, and business consultant.    

Posted in Career Video Clips, Careers in Retailing, Part 1: Overview/Planning, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Retail Executive Interviews | Tagged , , , , , | Leave a comment