More Shoppers Are Visiting Retailers’ Web Sites

We know that showrooming is a problem for many retailers. But it’s pretty good news when shoppers look for information AND purchase at retailers’ Web sites.
In an article today, eMarketer sums up a very interesting research finding from Compete: “Internet users in the U.S. are buying an ever-increasing array of products online on a regular basis, and they’re also turning to the Internet to research many of their offline purchases — even everyday ones. Research suggests that even with a wealth of online channels at their disposal, retailer Web sites are the leading research source for purchase decisions across nearly all product categories.” Be sure you re-read that last sentence!!
Click on the chart to learn more.

This entry was posted in Online Retailing, Part 2: Ownership, Strategy Mix, Online, Nontraditional, Part 3: Targeting Customers and Gathering Information, Part 7: Communicating with the Customer and tagged , , , , , , , , . Bookmark the permalink.

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